About Us - Who We Are and What We Do
1. Who We Are & Where We’re Based
We are an online store based in Los Angeles, California, USA, shipping worldwide directly from the United States.
Our goal is to make high-quality and useful products from America and around the globe available to customers everywhere.
2. What We Offer
Our assortment includes:
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Vitamins & dietary supplements (original and authentic)
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Cosmetics and skincare products
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Home goods and cozy essentials
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Products for children and pets
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Clothing and accessories
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Spices, sweets, sauces, snacks, and drinks
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Gifts and souvenirs
3. What Makes Our Products Special
We offer handpicked products not only from the U.S. but also from Japan, Korea, Europe, and other countries.
All products are carefully selected based on quality, safety, customer reviews, and popularity.
4. Why Customers Choose Us
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🚚 Fast and secure international shipping from the USA
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🛍 Only original, authentic products
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💬 Support in English and Russian
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🛒 Ability to request custom orders (if you’re looking for something specific)
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💝 Personal approach — we care about every parcel we pack
5. How It Works
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Order processing takes up to 7 business days
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We ship with trusted international carriers
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We are not manufacturers — we are resellers of original products
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You will receive a tracking number once your parcel is shipped
6. Important for International Buyers
Please note:
Customers are responsible for checking the customs regulations of their own country.
We are not liable for import restrictions, local taxes, duties, or customs clearance issues in the destination country.
If your customs office restricts or seizes a product, we are not able to provide a refund.
7. Our Values
We’re passionate about what we do.
This store is more than a business — it’s a heartfelt project.
We believe that trusted, useful, and beautiful products should be available no matter where you live
8. Get in Touch
Have a question or a special request?We’re happy to help!
Contact us at: info@stepnbuy.com