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StepNBuy
StepNBuy

Terms & Conditions - Our Store Policy

1. General Information

These Terms & Conditions govern the use of our online store and apply to all purchases made through our website.
By placing an order, you agree to these terms.

2. About Our Store

We operate from Los Angeles, California, USA, and ship products internationally.
We sell original products sourced from the USA, Japan, Korea, Europe, and other countries.

We act as a reseller and do not manufacture the goods ourselves.

3. Product Information

  • All products are original and sourced from trusted suppliers or manufacturers.

  • Information provided on the site is for general informational purposes only.

  • We do not guarantee any medical, therapeutic, or curative claims for dietary supplements or cosmetics.
    Please consult a healthcare professional before using any health-related product.

4. Order Placement

  • Orders are confirmed by email after successful checkout.

  • We reserve the right to cancel any order due to stock issues, pricing errors, or suspicious activity.

  • Please ensure that all billing and shipping information is accurate.

5. Order Processing Time

  • Orders are processed within up to 7 business days, excluding weekends and holidays.

  • Custom or backordered items may take longer — we’ll notify you if that’s the case.

6. Payments

  • All prices are in USD (U.S. Dollars).

  • We accept payments via major credit cards, PayPal, and other secure methods listed on our checkout page.

  • All transactions are encrypted and processed through PCI DSS-compliant payment gateways.

  • We do not store your credit card details.

7. Shipping & Delivery

  • We ship worldwide from the United States.

  • Delivery times vary depending on the destination and shipping method.

  • A tracking number will be provided once the order has shipped.

8. Customs, Taxes, and Import Duties

Important Notice for International Buyers:

Customers are fully responsible for understanding and complying with the import laws in their country.
Any customs fees, taxes, or import restrictions are the buyer’s responsibility.
If a package is held or confiscated by customs, we are not responsible for refunds or reshipments.

9. Returns & Cancellations

  • Orders can be canceled before shipment only.

  • Due to the nature of our products (e.g., supplements, cosmetics), we do not accept returns unless the item arrives damaged or incorrect.

  • If your order was damaged in transit, please contact us within 48 hours of delivery with photos.

10. Limitation of Liability

We are not liable for:

  • Delays caused by postal services or customs authorities

  • Losses due to incorrect use of products

  • Any individual allergic reaction or sensitivity

  • Inability to receive the parcel due to local regulations

11. Intellectual Property

All images, descriptions, logos, and text on our website are the property of the store or its licensors.
Unauthorized use or reproduction is prohibited.

12. Changes to These Terms

We may update our Terms & Conditions at any time.
The latest version is always available on this page.

13. Contact Information

For any questions, feel free to reach out:
📧 Email: info@stepnbuy.com
📍 Based in Los Angeles, California, USA