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StepNBuy
StepNBuy

Shipping Policy — How We Process & Deliver Your Orders

Updated 7/01/25

1. General Information

This Shipping Policy outlines how we process, pack, and ship your orders.
We are based in Los Angeles, California, USA and offer worldwide delivery.

2. Order Processing Time

  • Orders are processed within up to 7 business days, excluding weekends and public holidays.

  • Some products may require additional time (e.g., custom requests, out-of-stock items).

  • You will receive an email confirmation with tracking information once your order has shipped.

3. Shipping Methods

We use reliable carriers for domestic and international delivery, including:

  • USPS (United States Postal Service)

  • FedEx / UPS / DHL Express

  • Other international couriers, including specialized shipping partners (e.g., CDEK for certain regions)

4. Estimated Delivery Time

Delivery times vary based on destination and shipping method:

  • 🇺🇸 Within the U.S.: 3–7 business days

  • 🌍 International: 10–30 business days on average
    Please note that delivery time may be affected by customs processing in your country.

5. Shipping Costs

  • Shipping charges are calculated at checkout based on the weight, destination, and shipping option selected.

  • We occasionally offer free shipping promotions — check our website or subscribe to our newsletter.

6. Tracking Information

  • Once your order ships, you’ll receive a tracking number via email.

  • You can track your order through the carrier’s website or tracking page.

7. Customs Duties & Import Taxes

Important:
Buyers are fully responsible for understanding and complying with the import regulations in their country.
This includes:

  • Any customs duties, VAT, or import taxes

  • Whether the product is legally allowed to be imported
    If a parcel is delayed, rejected, or destroyed by customs, we cannot issue a refund.

8. Shipping Delays & Carrier Issues

  • We are not responsible for delays caused by the shipping carrier, customs inspections, or events beyond our control (weather, holidays, strikes, etc.).

  • Please allow extra time during high-volume periods such as holidays or sales.

9. Package Damage or Loss

  • We carefully package all items for safe transit.

  • If your package arrives damaged, please contact us within 48 hours with photos of the item and packaging.

  • If your package is lost in transit, we will open an investigation with the carrier. Refunds are issued only upon confirmation of loss.

10. Incorrect Address or Refused Delivery

  • If a package is returned to us due to an incorrect address, unclaimed parcel, or refusal at delivery, we can resend it — but shipping must be paid again.

  • Refunds (if applicable) will be issued minus original shipping fees.

11. Policy Updates

We may update this policy from time to time.
The current version is always available on this page.

12. Contact

If you have questions about your shipment:
📧 Email: info@stepnbuy.com
📍 Based in Los Angeles, California, USA